CHANGED YOUR MIND?
Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale. That being said, if there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner.
MY ITEM IS DAMAGED
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty or damaged product from us. If, on the rare occasion, this does occur please contact us at firstname.lastname@example.org and we will do everything we can to sort out this issue.
MY CRYSTAL LOOKS LIKE IT HAS SCRATCHES AND/ OR CRACKS INSIDE OF IT, DOES THAT MEAN IT'S BROKEN?
No, not at all. The reality is that CRYSTALS COME OUT OF THE EARTH. They will never be “perfect".
Having a crystal with unique linage or cracks inside is something that we call “inclusions” they are what make a crystal 100% unique, beautiful and your own. Crystals of the same variety come in varying shades and hues.